Return, Refund, and Warranty Policy
Last Updated: [insert current date]
1. Introduction
At Agentes Privados MOCH Incorporated (United States) and Agentes Privados MOCH (Ecuador), we provide professional services in private investigation, legal analysis, and confidential advisory. Due to the specialized and non-tangible nature of these services, this policy establishes the terms and conditions regarding returns, refunds, and warranties in full compliance with applicable U.S. consumer protection laws, including the Federal Trade Commission (FTC) Regulations and the Consumer Protection Act.
2. Nature of the Services
Our services are intangible, customized, and executed immediately upon payment confirmation. Once the client’s payment is confirmed, our company allocates human, technical, and logistical resources to begin the investigative planning and operational process. Accordingly, it is understood that the service has commenced execution at that moment.
Because of this nature, investigation services cannot be canceled, returned, or suspended once they have begun.
3. No-Refund Policy
Given the operational, confidential, and professional characteristics of our services, Agentes Privados MOCH Incorporated does not issue refunds or returns under any circumstances once the service has started.
This includes, but is not limited to:
- Voluntary cancellations by the client after payment confirmation.
- Changes in personal decision, perception, or unmet expectations.
- Investigation results that differ from the client’s assumptions or interpretations.
- Inability to obtain evidence or data due to legal, technical, or third-party restrictions outside of the company’s control.
This clause is supported by the Immediate Performance of Professional Services Principle recognized under U.S. commercial law and international consumer protection norms. By engaging our services, the client acknowledges and accepts these terms as binding and irrevocable.
4. Digital Products and Services
Digital products, including but not limited to online courses, manuals, certifications, or licenses issued by Agentes Privados MOCH Incorporated, are non-refundable. Once access credentials, downloadable materials, or certification credentials have been delivered, the digital product is deemed fully received and consumed, with no right to cancellation or refund as per the FTC’s Policy on Digital Goods and Services.
5. No-Satisfaction Guarantee Policy
Because private investigation involves unpredictable variables — legal, human, and environmental — Agentes Privados MOCH Incorporated cannot guarantee specific satisfaction or outcomes.
All investigations are conducted under the principles of:
- professional diligence and good faith,
- confidentiality and data protection,
- ethical and lawful performance,
- and delivery of results based on verified and documented information.
The company offers no “guarantee of success” or “specific result.” Each case outcome depends on factors beyond the investigator’s control. The obligation of Agentes Privados MOCH Incorporated is an obligation of means, not of result, ensuring proper technical and legal execution of the contracted service.
6. Exceptional Review Cases
In extraordinary situations and solely at the discretion of the Administrative Directorate, a partial review may be considered if:
- No investigative activity has been initiated,
- No report, data, or material has been delivered to the client,
- And the cancellation request is submitted within the first 24 hours following payment.
In such cases, the company may, at its sole discretion, offer a partial credit or service voucher applicable to future services.
7. Transparency and Professional Ethics Commitment
Agentes Privados MOCH Incorporated upholds a permanent commitment to transparency, ethics, and professional responsibility. All service agreements are made with clear, accurate, and verifiable information regarding the scope, purpose, and limitations of the contracted service. Clients acknowledge that the company’s goal is to conduct a lawful and professional investigation—not to guarantee a predetermined or expected result.
8. Contact
Agentes Privados MOCH Incorporated
📍 3550 Biscayne Blvd. #507, Miami, Florida, USA
📧 direccion@agentesprivadosmoch.com
🌐 https://agentesprivadosmoch.com
9. Acceptance of This Policy
By contracting any service or completing payment through our official channels, the client expressly declares that they:
- Have read and fully understood the terms of this policy.
- Accept and acknowledge that no refunds, returns, or satisfaction guarantees are applicable.
- Recognize that the contracted services are professional, confidential, and of immediate execution.
This policy constitutes an integral and enforceable part of the General Terms and Conditions of Service of Agentes Privados MOCH Incorporated and is governed by the laws of the State of Florida and the United States Federal Law.